FAQ

Frequently Asked Questions

Please feel free to browse our FAQ page to see if your questions are listed below. If your question is not listed below, please do not hesitate to contact us at DameofDiamonds@gmail.com. The satisfaction of our customers is very important to us and we will do everything in our power to resolve your questions and concerns as soon as possible. Thank you for your patience, we hope to deliver a unique and personalized customer service experience in a timely manner, here at Dame of Diamonds.  Thank you for shopping with us!

User Accounts

The User Account icon is located on the top right of our site.  It is located in between the search and cart icons on the top right of the page.  

Do I need an Account?

No, you can purchase on our site as a guest.  However, signing up for an account has many benefits.

By signing up for an account you are able to:

• Check your order history and status.
• Contact Customer Support.
• Check your shipping and payment information.
• Be the first to be notified of sales.
• Receive exclusive members only coupon codes.

Please make sure your account information is accurate and up to date in order to receive all the benefits our membership has to offer. 

What do I do if I can't access my account?

If you forgot your password, simply click on the "Forgot my password" link on the account login page and enter your email address. Our automated system will send you an account recovery email and simply follow the instructions to regain access to your account.

If your account is inaccessible for a different reason please contact our support team at support@DameofDiamonds.com

Account Payment Methods

Here at Dame of Diamonds we accept many forms of payment.  You can make a purchase using your Paypal account or you can use any major Credit Card or Debit Card provider. 

The Payment must be received in full before we are able to process your order. Please allow 1-3 Business Days for processing of payment.  If your payment method is declined then we will not be able to fulfill your order.  

How do I redeem Coupon Codes?

In order to redeem Coupon Codes please go to your cart and fill in the shipping address and billing information.  On the right side there will be a section where you can redeem your coupon code.  Please type the coupon code exactly as advertised with any capital letters, spaces, or symbols. 

My Cart/Checkout

Did I make My Order Successfully?

Once the payment has been processed, you will receive a Thank You email along with your order's confirmation.  This may take several minutes so please be patient.  If you do not see this email please check your spam folder in your email. 

If you still do not receive a confirmation email after 2 hours please contact support@DameofDiamonds.com.

How do I check My Order Information?

To check your order's information simply check the confirmation email or log in to your account and click on the "My Orders" section.

In the "My Orders" section you can check your order history, order details, and order status.

What does My Order Status Mean?

If your order status is "confirmed" it means that you have successfully completed payment we have confirmed your order. You are also able to change your order details or cancel your order.

If your order status is "processing" it means that we are currently processing your order.

If your order status is "shipped" it means that your order is on the way.

How do I Change or Cancel My Order?

If you wish to change or cancel your order please contact us at support@DameofDiamonds.com within 12 hours of receiving your order confirmation. However if your order has already been shipped, we cannot cancel your order.

How long will it take for My Order to Finish Processing?

The processing of orders usually takes 1-3 business days.

Once the order has finished processing you will receive a confirmation email that details the order's shipping information, tracking number, and estimated date of arrival.

You can also check the status of your order in the "My Orders" section of your account.

Shipping Information

What Shipping Methods do you Offer?

We ship our products to many countries around the globe. As a result we use International Shipping as Standard. However for orders in the United States we use USPS.

How long will it take to Receive My Order?

Your order will be shipped from our warehouse to your door in about 3-5 Business Days from the day your order finishes processing.

If the package has not been delivered in the specified time please contact support@DameofDiamonds.com to receive an update on your order.

How do I Track My Order?

Once your order has shipped, we will send you a shipping confirmation email that includes your tracking number and tracking link.

You can also track your order from your account. Simply go to the "My Orders" page and all your tracking information will be listed there.

Are there any Additional Fees involved with International Shipping?

Here at Dame of Diamonds many products are shipped internationally. As a result some shipments may be subjected to import taxes, customs duties, and other fees. 

Unfortunately Dame of Diamonds has no control over these charges and because these fees vary from country to country we are unable to estimate these charges.

However we at Dame of Diamonds will do our best to help resolve these issues as soon as possible and make sure that you receive your order. If your order is subjected to additional fees we will contact you and let you know so that we can resolve these issues in a timely manner.  

Returns and Refunds

What should I do if I am not satisfied with My Items?

If you are not satisfied with your items and wish to request a refund, please check our Return Policy to check if a return is applicable to your order. 

Also please keep in mind that returns are only acceptable within 30 days of order confirmation. 

Your order may be eligible for a refund or exchange depending on the circumstances. Please keep in mind we reserve the right to charge a handling fee for all items returned for non-quality issues.

What should I do if I received the Wrong Order or Items?

If you receive wrong items or a different order please email support@DameofDiamonds.com.

In order to resolve your issue quickly please attach photos of the items received and we will do our best to resolve your issue in a timely manner. 

Color Differences in items due to the display settings on monitors are not grounds for an exchange or refund.

What should I do if I am missing an Item from My Order?

We use many different types of shipping in order to provide speedy delivery of items, as a result some items in your order may come sooner than others so please be patient.

However if you are certain that one of your items is missing please email Support@DameofDiamonds.com so that we may resolve your issue as soon as possible.

What should I do if I receive a Damaged or Defective Item?

If you receive an item that is damaged or defective due to shipping, you are eligible for a free replacement. 

Please contact Support@DameofDiamonds.com and include images of the defective product.

We offer a guarantee for our orders if:

1. Lost in Transit: If the product is not delivered 30 days after the estimated time of arrival we will reimburse you the full amount of the order.
2. Damaged in Transit: If the items of your order are damaged during delivery, we will send you a replacement free of charge.

However if the item is marked as successfully delivered by our shipping agency, then we will not be able to guarantee a refund or reship of your order.

When will I receive my Refund?

If your refund is approved you will receive your refund within 5-7 business days.

The refund will be credited to the account used to purchase the order.

Paypal refunds will generally be refunded within 1 business day but Credit and Debit card transactions may take 5-7 business days. 

How do I return Items?

We do our best to preserve quality and customer satisfaction, however if you wish to return your items they must be pre-approved by a member of our support team. 

The item must be returned unused, in its original condition with the order confirmation email. The items must be in their original packaging for us to accept the returned items.

We cannot accept returns under these circumstances:

1. The 30 Day Money-Back Guarantee has expired.
2. The order was placed by mistake but wasn't cancelled within 12 hours.
3. The Item has been used and opened. 

Chain Maintenance

How should I take care of my Chain?

To preserve the longevity of our chains we recommend that you not get the chain wet, for example please refrain from wearing the chains into the shower or during exercise. Because the chains are not water proof, they may become discolored from prolonged contact in water. We recommend that if your chain does come in contact with water to dry the chains thoroughly so that it does not get discolored. If your chains become discolored in the first 30 days we can offer a replacement, however if the chains become discolored after the 30 day warranty you will not be eligible for replacement.